Customer support
Support that answers before the queue forms
Classify every incoming ticket, draft the reply, open the case, and alert the right channel, in less time than it takes to read the subject line.
The problem
Support teams lose hours to triage: reading, labeling, routing, and re-typing the same context into the CRM. The backlog grows fastest exactly when the team is busiest.
After the flow
Every ticket arrives pre-classified with a draft reply attached. Agents review and send instead of starting from zero, and nothing sits unrouted overnight.
Three flows teams actually run
Refund requests, fast-tracked
Emails classified as refunds open a Salesforce case in the billing queue with the order pulled from Stripe.
Zendesk to engineering
Bug-shaped tickets file a Linear issue with the conversation summarized, and the reporter gets a tracking reply.
VIP detection
Messages from accounts above a revenue threshold ping the account owner directly instead of the shared queue.
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